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Company Overview
Our goal is to become one of Canada's leading providers of
transportation and logistics services. We excel in a highly
competitive marketplace. We see ourselves as problem solvers
providing a specialty service.
We take part in these community and industry groups:
- Incentive Marketing Association (IMA)
- International Warehouse Logistics Association (IWLA)
- Ontario Trucking Association (OTA)
- Retail Advertising and Marketing Club of Canada (RAC)
- Toronto Board of Trade
- Toronto Crime Stoppers
- Transportation Health and Safety Association of Ontario (THSAO)
Why Graphic?
At Graphic Transportation, our commitment to delivering your goods on-time, every time is more than pretty words.
We have many real world stories to back this up. One in particular comes to mind.
The phone call came at midnight.A client, a large publisher, had time sensitive materials that needed to be on newsstands by 6 am. They had just learned that their printer's power was out. The presses were down. Materials were not being produced. On-time delivery seemed like an impossibility.
The first question our manager asked himself was this: what could Graphic Transportation do to help? It didn't matter to us that we would put in extra time when the problem was caused by the printer. Our attitude towards customer service is that finger pointing just wastes time. We were immediately on the job, doing whatever we could to help things work out.
We obviously could not restore power and get the printers running. What we could do, however, was to help coordinate the materials that had made it off the press and quickly reschedule to ensure maximum delivery.
Disregarding the late hour, our manager began to make phone calls. Did the newsstands really need 300 publications, or could we do smaller runs with the materials that made it off the press? Which newsstands were absolutely critical for our deliveries? If materials were really delayed, which newsstands would have to wait?
We have many real world stories to back this up. One in particular comes to mind.
The phone call came at midnight.A client, a large publisher, had time sensitive materials that needed to be on newsstands by 6 am. They had just learned that their printer's power was out. The presses were down. Materials were not being produced. On-time delivery seemed like an impossibility.
The first question our manager asked himself was this: what could Graphic Transportation do to help? It didn't matter to us that we would put in extra time when the problem was caused by the printer. Our attitude towards customer service is that finger pointing just wastes time. We were immediately on the job, doing whatever we could to help things work out.
We obviously could not restore power and get the printers running. What we could do, however, was to help coordinate the materials that had made it off the press and quickly reschedule to ensure maximum delivery.
Disregarding the late hour, our manager began to make phone calls. Did the newsstands really need 300 publications, or could we do smaller runs with the materials that made it off the press? Which newsstands were absolutely critical for our deliveries? If materials were really delayed, which newsstands would have to wait?
Time passed, with Graphic's busy on the job. Everyone was working together. It's how we work best. At 2 am the presses, which had been running on emergency back-up power, were in full operation. The power was back on. Another hour passed; it was now 3 am. Our drivers were on the road, on route to the printer to collect the materials for delivery. Our manager explained the situation to the drivers, working with them to coordinate their new schedules. Delivery routes were updated and the manager was in constant communication with the client, the printer and our drivers.
As the sun edged over the horizon, the trucks rolled into their destinations. On-time, as scheduled. In the end, we helped the client deliver over 98% of their scheduled production run. It's a night burned in the memories of everyone who worked hard to make that possible. Yet for Graphic, it was also just another night of doing what we do best. Delivering your goods, on-time, every time.
Total Distribution
From end-to-end, we can take care of all your transportation, distribution and warehousing needs:
- 24-hour dispatch
- 24-hour secured facility
- Company-owned fleet
- Consolidation experts
- Professional customer service
- National distribution capability
- Full service carrier
- Specialty tailgate equipment
- Third-party logistics (3PL)
- Time sensitive handling and delivery
- Matix Transportation Software
- Radio Frequency Warehouse Management Software
Green Initiatives
Our Environmental Policy
Graphic is committed to environmental protection through managing our operations in a manner that will ensure the well-being of the environment and all of Graphic's employees. To fulfill this goal Graphic will implement and maintain management systems in order to:
- Meet and exceed the requirements of all applicable environmental laws and regulations.
- Promote ownership, responsibility, and accountability for environmental protection and management among all employees.
- Increase employee awareness of environmental issues through training and communication programs.
- Contribute to conservation of resources through minimization programs in energy, materials, and water consumption.
- Minimize environmental impact of operations through management programs aimed at minimizing waste generation, air emissions and effluent discharges.
- Continually improve environmental performance through setting and reviewing measurable performance objectives, and reporting results against these objectives.
Reusing Publications
Reusing Publications in Hospitals: Working with Rogers we redistribute out of date publications into hospitals, ensuring additional useful life. We also take care of their later collection and recyling.